Did you change your mind? Sorry. We don’t replace or refund for that.
Please be aware that under Australian Consumer Law we are not obliged to refund or replace your wine if you simply change your mind, so please take care when making your selection. If in doubt, please contact us prior to placing your order and we will be happy to guide/advise you.
Did your order arrive damaged or broken? Did you not receive what you ordered? We’ll refund or replace it for you.
Our Sellers want you to receive your wine in tip-top condition. But glass is fragile, deliveries can be rough, and occasionally breaks or other issues can happen. If in the event your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will refund or exchange with proof of the fault (a photo is usually sufficient).
If your purchase incurred a delivery fee, we will cover the cost of delivery for the return if we are at fault (i.e wrong product delivered, fault with the product including damage caused in transit or breach of a consumer guarantee.) In all other circumstances, the delivery charge will be deducted from the refund value.
Was something you ordered not available?
If for any reason a product you have ordered is not available or out of stock, we will also refund you or offer you a store credit to the same value, and in this case any shipping costs will be refunded.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.